Support

Intagras Software Support

As a software provider serving a global clientele with high quality applications, we understand that providing pharma labeling software support is truly a front-line endeavor. In our industry, time to market is everything, and issues, concerns and problems are barriers that must be eliminated. At Intagras, we dedicate ourselves to providing the highest level of quality in our Customer Support efforts. We are fully committed to the timely resolution of incidents, as well as providing you with near-time response to inquiries. 
 
To this end, our Intagras software support representatives undergo rigorous training aimed at ensuring a clear and comprehensive understanding of our customers’ industries, as well as a familiarity with the common issues they experience. From there, they are trained in a systematic approach to problem definition and resolution that emphasizes permanent fixes, not band-aid solutions. The goal is to keep you moving forward, no matter what may occur.
 
However, should the need arise, be clear about one thing: We will exert every resource at our disposable- including executive-level resources- to ensure your satisfaction. After all, serving our customers with excellence is the sole reason our business exists. Everything else involved in what we do- revenue targets, corporate objectives, marketing campaigns, sales approaches- does not matter if we cannot satisfy you, our valued customers, in three key areas: Quality, service and support. We understand that excellence in follow-on activities such as support can many times become the final arbiter in the vendor selection process. Beyond that, providing quality customer pharma labeling software support to those investing in our applications is, very simply, the right thing to do.   
 
Intagras software support can be counted to be there for you, no matter what your issue or concern. To find out more about support strategies you can trust, please call (813) 226-1863.